Course Objective : • Gain a broad understanding of the basic functional aspects of how an effective operational process should operate • Review the five standard maintenance improvement tactics and their selection technique to ensure reliable process plant & equipment performance • Learn how to measure performance of all activities and how to set standards for performance • Learn how to reduce cost and to improve quality in your operation • Gain new insight and understanding into how a world-class operation/maintenance process should operate Course Outline Review the Basic of Operations Practice • Review of Operational Practice principles in your environment • Building the Pyramid of Excellence starting with Basics • Performance Measurement on all levels of the Pyramid • Measuring the Speed, Quality, and Cost of any task • How to set standards in Operations • How to Plan and the role of the Planning Department • How to Schedule work elements • Case studies and demonstrations of methodology • Class Exercises and Facilitation The Organization of Work • Review of Day 1 • The Flow of work and tasks through your organization • Types of work • Work priorities setting • Employee competence matched to type of work • Work tactic selection for best productivity • Case studies and demonstrations of methodology • Class Exercises and Facilitation Operational Resource Analysis • Review of Day 2 • A Configuration Plan for effective operational practice • Resource and Support System analysis • A review of consequence analysis • Case studies and demonstrations of methodology • Class Exercises and Facilitation Basic Problem Solving • Review of Day 3 • Basic Problem Solving Techniques with examples • Inventive Problem Solving • Case studies and demonstrations of methodology • Class Exercises and Facilitation Relationships and Action Plan Development • Review of Day 4 • Class Exercises wrap-up and Facilitation • Relationships Scenario Analysis • Program Summary and evaluation • Delegates future improvement plans